I purchased a sync4 unit for a 2015 F150. After being told it would take a month from ordering for the item to arrive I was given a tracking number. UPS didn't receive the item for 2 weeks after I was told it would ship, after shipping it was another 3 weeks to arrive. Opened a very well packaged unit and thought everything was great until it was time to install. No instructions were supplied with the unit and we found the screen was cracked. I immediately notified them and supplied pictures of the cracked screen. We decided to still move forward with the install while awaiting a response. What should have taken an hour to install ended up taking almost 4 because we had to piece everything together and figure out where the supplied brackets attached to since no manuals were given. They agreed to send a new screen out but have yet to supply a tracking number for that. We suddenly have an airbag light and my trailer brake no longer works. When they do respond it's always between the hours of 1am-3am EST. They say it needs to be programmed by their technician but they never seem to be able to "schedule" a time for them to remotely program it. I ended up having to file a dispute with my credit card company since we can't seem to get this working properly or even send it back. Do yourself a favor and steer clear unless you like aggravation and horrible customer service. The product itself (minus the cracked screen) seems to be good quality and built nicely, but the service needs serious help before I would consider recommending it to anyone
Do not sit on the fence with regards to this upgrade.
Installation is super easy. You cannot tell that the system wasn’t installed at the Ford factory. Communications with the company were always answered in a timely manner. I would recommend that you buy the Audio and HVAC controls on your own. I was able to source them locally for just a tad bit more than they are sold for here. Remote programming was conducted with Team Viewer and Forscan without any issues. I couldn’t be happier with my upgrade!
Only issue I have is the lack of transparency on the shipping. It took a month to get the product. The installation was easy. Everything is working as it should so far.
When I purchased this I was a little skeptical, but when I received it I was very impressed. I received it very quick. I within 2 weeks of ordering it. I purchase the audio and hvac controls myself. They give you this option as they may not always have them in stock and they adjust the price if you purchase them yourself. The install fairly simple even if you are only moderately mechanically inclined. The system itself is well built and looks great and works great. I absolutely love this upgrade because it looks OEM. One thing you may need is them to program the hvac and audio control modules if you purchase them. This is a very simple and quick process using teamviewer and forscan. They remote in and take care of programming. They are extremely responsive and flexible. I would definitely recommend if you can afford it. It really changes the look of the truck and the added wireless CarPlay is excellent. One other thing I did was get a wireless charger from leatherseats.com that is built into the center console. Overall I give this kit an A+
I purchased this for my 2021 STX, The products fit and function is OEM. Very easy to install the kit that FordSync provides and everything that you will need is included. If you have any issue the team was very quick to respond and solved my issues right away! I highly recommend them!
Hands down very good quality and look 100% better than the oem very stratified with the product and communication, only downside wich is understandable is that it has some glitches and doesn't operate like original since it's a new version of sync on a old model, they told me they are working on it so hopefully once everything is take care of it be 100%
I'm very surprised the item take like 10 days but it was worthy. After 4 Day I sent a email and the response was fast and they quickly sent the item. Also arrive before the time expected. I recommend this product and everything works perfectly. Thank you fordsyn4.
Easy install, plug and play worth every penny only reason for four stars instead of 5 was because of some nicks on topside of the screen.
Fairly easy to install, great instructions website has great videos for reference.
Would order again.
Factory parts. Worked perfect. I’d definitely recommend if you want OEM quality and are willing to pay for it.
Shipping was quick and all parts were as expected and everything worked great.
Extremely happy with the outcome. Mr. Lee took care of any in all difficulties I may have had. It is hard to get in contact with the company due to the region time change but outside of that. They do go above and beyond to make things right with their customer service team. Thank you again.